Beyond Deterrence: Unarmed Security and Customer Experience - Secure Guard

• April 23, 2024
• By Ryan Bantique

Unarmed security guards are a vital component of a comprehensive security strategy. Their presence alone provides a strong deterrent to criminal activity, but their value goes far beyond that.

• Enhanced Observational Skills: Without the distraction of managing weapons, unarmed guards can focus on carefully observing their surroundings. They are trained to identify suspicious behaviors, potential hazards, and irregularities that could signal a developing situation.

• Customer Service Focus: In many settings, unarmed guards can have a more approachable demeanor than armed counterparts. This facilitates positive interactions with customers, employees, or visitors, enhancing the overall environment.

• Conflict De-escalation: Unarmed guards often excel in conflict resolution techniques. Their ability to calmly de-escalate situations can prevent minor issues from becoming serious incidents.

• First-Line Responders: Unarmed guards are trained to respond quickly to emergencies, providing initial assessments, crowd control, and assisting with evacuations if necessary. This buys valuable time until law enforcement or emergency medical services arrive.

Working in Tandem

Unarmed security guards play a crucial role in many security contexts. Their skills complement those of armed guards, creating layered security that offers both deterrence and a well-rounded response capability. For an in-depth discussion on the role of unarmed security, check out this excellent article from Secure Guard Security Services [link to “https://secureguardservices.com/blog/the-role-of-unarmed-security-guards/“].

Considering Your Security Needs

If you’re determining the best security approach for your business or event, consider the specific risks you face and the environment you want to create. Both armed and unarmed security personnel bring unique advantages. A well-designed plan may utilize both types strategically for optimal protection.