How to Boost Productivity of Your Security Guards and Officers

Managers & other decision-makers at companies across the country are looking to streamline processes & systems to achieve better efficiencies in a sustainable manner.  Security Guard Services should not be any different, Security Guard Companies need to understand this concept to effectively adapt to today’s business marketplace environment.

Here are some steps that Guard Service Providers can take to boost the productivity of their security officers:

1) Be Flexible

Decision makers at Security Guard Companies need to define how flexible their service offerings will be to a potential client’s needs.  Often more flexibility means more operating costs along with more management & supervisor oversight.  However, the successful companies are the ones who are able to offer flexibility to their clients with minimal impact to their operations.  Operational flexibility might range from offering service 24 hours a day or to being able to modify the service to cater to clients need.

2) Value-based Service

Customer must perceive value in the service you are providing.  The strength of a client’s perceived value usually determines how long you can service that account.  For example, if you are providing Armed Security Guard Service to a high a risk location that handles high value product then the perceived value for the client is very clear.  The main value the client perceives is the safeguarding of the client’s assets, employees, clients, and guests.  However, a guard that can communicate effectively, that is courteous, that is respectful, and delivers a safe & secure environment will ensure that client sticks with you for a long time.

Read Also: Why Security Service Providers Need Security Guard Management Software

3) Understand who you really are

Business schools often tell students that a company needs to understand its core competencies.  Successful companies can identify these core competencies and take appropriate steps do those as well as possible.  Security Guard Companies at its core are staffing agencies that specialize in a specific type of staffing service.

4) Fully understand client’s need

One of the biggest problems that Security Guard Companies commit is not fully understanding a client’s need.  A good sales team member needs to accurately identify a client’s need and accurately fill that need with a competent staff member that can deliver service that will fulfill that need effectively.  For example, often a business owner is reluctant to entrust his organization’s assets into the hands of guard they have never met before or a company they have never worked with before.  However, the peace of mind can be delivered to a client by providing him with hourly updates through a Guard Management & Oversight software.  Secure Guard Security Services offers Guard Management & Oversight software- Secure Track to our clients which connects our guards and clients in real time.

5) Effective Post Orders

Effective Post orders are the best way to communicate the client’s expectation, requirements, and perceived need to Guards servicing that client.  Often there are numerous individuals involved in the process of setting up guard service for a new client.

Marketing team members – reach out to the client and seek out the opportunity

Sales Managers – Draft the service agreement and meet with the client

Human resource department – Hires the guard

Operations Team – Schedules the guards

Supervisor – Train the guards and supervises them.

With so many people involved in just getting the initial guard to the client, often information is lost or not communicated effectively to the guard.  Effective post orders that have input from all internal and external stakeholders are a wonderful way to communicate your clients need, procedures, and guidelines to the guard and everyone in between.

6) Hire the right guard for the job

The last step, as simple as it sounds, is where most companies make catastrophic mistakes. An effective Human Resource department at a Security Company needs to understand a client’s need through the post orders and make accurate hiring decisions based on the post order and the individual candidate’s capabilities.

In summary, these steps are all equally important to ultimately boosting the productivity of your guards and maintaining clients that are satisfied with the service they are receiving.  Secure Guard Security Services operations, sales, and management teams adhere to these steps in delivering security solutions to clients across California.