How to Boost Productivity of Your Security Guards and Officers

Managers & other decision-makers at companies across the country are looking to streamline processes & systems to achieve better efficiencies in a sustainable manner.  Security Guard Services should not be any different, Security Guard Companies need to understand this concept to effectively adapt to today’s business marketplace environment.

Here are some steps that Guard Service Providers can take to boost the productivity of their security officers:

1) Be Flexible

Decision makers at Security Guard Companies need to define how flexible their service offerings will be to a potential client’s needs.  Often more flexibility means more operating costs along with more management & supervisor oversight.  However, the successful companies are the ones who are able to offer flexibility to their clients with minimal impact to their operations.  Operational flexibility might range from offering service 24 hours a day or to being able to modify the service to cater to clients need.

2) Value-based Service

Customer must perceive value in the service you are providing.  The strength of a client’s perceived value usually determines how long you can service that account.  For example, if you are providing Armed Security Guard Service to a high a risk location that handles high value product then the perceived value for the client is very clear.  The main value the client perceives is the safeguarding of the client’s assets, employees, clients, and guests.  However, a guard that can communicate effectively, that is courteous, that is respectful, and delivers a safe & secure environment will ensure that client sticks with you for a long time.

Read Also: Why Security Service Providers Need Security Guard Management Software

3) Understand who you really are

Business schools often tell students that a company needs to understand its core competencies.  Successful companies can identify these core competencies and take appropriate steps do those as well as possible.  Security Guard Companies at its core are staffing agencies that specialize in a specific type of staffing service.

4) Fully understand client’s need

One of the biggest problems that Security Guard Companies commit is not fully understanding a client’s need.  A good sales team member needs to accurately identify a client’s need and accurately fill that need with a competent staff member that can deliver service that will fulfill that need effectively.  For example, often a business owner is reluctant to entrust his organization’s assets into the hands of guard they have never met before or a company they have never wor